"My AC company used My Personal Plumber a few months ago for a minor problem. I was impressed with Steve's professionalism and knowledge. So when an unrelated problem came up, I called Steve myself. Again, he was prompt and fair. He explained that the problem could be fixed without replacing the system, as we thought. He could have charged much more. He charged less than 150$ for two trips and two people, including parts! I would definitely recommend Steve and will be calling him in the future."
My old water heater bit the dust, I called Jim at My Personal Plumber and we discussed options. I decided on the Bradford White 80 gal Hybrid Heater. Am I glad I did. After an excellent installation, I had 80 gallons of hot water in about an hour and a half. Jim and his partner were efficient, Knowledgeable, friendly and kept me informed about features and benefits of the hybrid heater. I highly recommend them and if needed will use them again
Was very pleased that this company was able to take what I thought to be a tricky problem and quickly fix it. I am moving into a new condo and the laundry room's hot water heater had water filtration canisters and piping attached which would have blocked installation of my washer and dryer. These were removed, the pipes were reworked, and now there will be no problem. Very dependable service.
We called My Personal Plumber this week to request service on a leaking sink waste disposal. Steve answered the phone immediately, listened to the problem, asked some questions and then gave his opinion of the core issue and repairs needed He had to source a spare part and said he would get back to me, which he did. Very quickly! He then called to check on a convenient time for me and was at the house within 15 minutes. He was very friendly and professional and explained what he was doing and why. He also left the area around the sink perfectly clean and tidy. The whole job was done and dusted in no time at all and the price was incredibly reasonable. We have made a note of My Personal Plumber and opened a folder to keep the details as we will definitely be using this business again. I wouldn't hesitate to recommend them for outstanding service, good prices, excellent communication and an overall pleasant experience. Five starts, well earned!
Steve and his son will forever be MY plumbers. They were so polite and understanding. I recommend them to anyone! His son was the one who came over and he was so understanding and patient with me as I had to call my husband. He was up front with pricing and how he would go about fixing my problem! As a family business I would 100% recommend them to anyone! Its nice to find a plumber I can trust and count on for my plumbing problems!
I'm late but I haven't forgotten. It's a busy time of year and I have to say I never used My Personal Plumber before but I "WILL" not use anyone else again.
I am a very tough critic, and I am one of those home owners who will watch every step of a service call so that I know what is being done and also to learn from the service tech on what I can do later if necessary.
From the first phone call at 8am on 12/11/15 I was given extraordinary customer service. I was shocked to hear the service call was $49.00 (industry LOW) and they would be at the house in 30 min. Every thing was spot on, and although the problem was not a major one for me to do on my own, they gave me outstanding service, and they we're very helpful on what I needed to do with great detail.
On that day I replaced a blown out upper heating element that had fully exploded inside the water tank. As of today 12/23/15 my water is HOT and I have not had one issue since. In detail I went through all the steps I was instructed to do, although this learning experience was not a fun one it was nice to have the help to do it all correctly.
These men have integrity and it's nice to know there are service people out there who are more in tune with doing the right thing, rather than looking out for the best way to gain the all mighty dollar....
THANK YOU!! and I wish you gentlemen and your families a safe and Merry Christmas and a New Year of many blessings.